A practical guide to navigating workplace conflicts by better understanding the power dynamics at play in every interaction.
Take control of potentially destructive workplace conflict and transform it into a driving force for creativity, innovation, and meaningful change.
Every workplace is a minefield of conflict, and each day brings new challenges. How do you launch a new product when your team can't agree on a basic concept? What do you do when a promotion turns your peers into your direct reports? How do you move ahead when you and your boss don't see eye-to-eye?
Peter T. Coleman and Robert Ferguson, leading experts in the field of conflict resolution, argue that every conflict is shaped by the same inescapable force: power. To turn any conflict to your advantage, you must first understand the true power dynamics at play. Making Conflict Work teaches you how to identify the nature of a conflict, determine your power position relative to your adversaries', and enact the best tactical approach for achieving your goals.
Coleman and Ferguson provide readers with versatile strategies for negotiating disputes at all levels of an organisation. Packed with helpful self-assessment exercises and step-by-step action plans to guide you through any problem, Making Conflict Work gives you the tools you need to become a stronger leader, a respected team member, and an agent of positive change in your organization.
Managers who try to suppress conflict not only make things worse, but also stifle opportunities for creative problem solving.
Making Conflict Work should be essential reading for all managers
