Communication is a broad topic, one which includes public speaking, small group meetings, interpersonal conversation, crucial conversations, negotiations, e-mails, texting, social media, and more. In fact, when it comes down to it, communication is an enormous part of our lives. Yet how much training do any of us receive in these various areas? When and where do we learn timeless principles and timely techniques? How do we determine our effectiveness and how to improve? Most of us, if we're honest, would have to admit that our ability to communicate is not something that usually receives our direct attention at all, much less an effort to intentionally improve it. But that all ends with this groundbreaking book! Easy to read but important to understand, the concepts inside will refresh the skills you already have and inform you in areas you may not have considered.